The following image shows an order that is batch to a shopper, who uses the Instacart Shopper app, and the calls made to the Post-checkout API to manage chat messages between the customer and the shopper. The retailer site continues to poll for messages from the shopper and forwards the message. If you are implementing your own order status web application with the Post-checkout API, your retailer site receives a callback when the first message is sent from a shopper to a customer. The following image shows a shopper asking the customer if they want the overripe bananas shown in the photo and the customer responding with a thumbs up emoji. Each new customer message sends a notification to the shopper.įor example, while picking items, a shopper might send a picture asking if you want an item. Each new shopper message triggers an SMS text to the customer. You can add or edit items before shopping begins. You'll see a dialog box display saying 'Delivery (hourly time range). Instacart+, which costs 99 per year, waives the delivery fee for all orders over 35 and reduces the minimum service fee to 2 percent of your grocery total. Watch the time frame of how far out you'd like your order to be delivered. The Order Status page polls for new messages every 5 seconds while messages are being exchanged but backs off to every 30 seconds if the chat becomes quiet. The first step is actually making the purchase. SMS marketing If you’re in the United States, you can also opt-in to or opt-out of SMS marketing updates during checkout. The chat remains active until the customer receives their order. The shopper receives a notification that the customer has responded and can view the message. Instacart Shopper Tips, Tricks, and Shortcuts for Beginners (Shopping Basics)Want to become an Instacart shopper. The message is marked as read when the customer opens the chat. The following image shows the chat as it appears on the Order Status page, including the shopper's first message that initiates the chat and the customer's response: The customer receives the message on the Order Status page and by SMS messaging to their phone number. The shopper initiates the chat at the start of picking by sending a message to the customer. As a best practice, set your customer's expectations about how their phone number is used. Permission is implied by using the Order Status page. For comparison, the Instacart Marketplace web application also displays messages in both places.Ĭustomers cannot opt out of receiving SMS messages. The customer can send messages from either location. The SMS message ensures that the customer is always notified of changes and shopper questions even if they leave their Order Status page. All status notifications and shopper communications are displayed on the Order Status page and also sent to the customer's phone number. The first message contains a link to the Order Status page. However, SMS messages are also sent to the customer's phone number. The Order Status page is built to manage communication between the shopper and the customer. The message content resides in the same database regardless of source. Shoppers and customers can exchange text, icons, and images in the same way they would if the customer were using the Instacart Marketplace web application. The customer uses the Order Status page from their browser or mobile device. The shopper uses the Instacart Shopper app as usual. Often, avoid this and go right into Instacart's app or website when alerted that the Shopper has begun shopping using the next step's information.Shoppers and customers can exchange messages while the shopper is picking items.
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